Cancellation and Refund Policy

If you cancel more than 14 days prior to the date of your first day of a session, you will receive a full refund of programming fee. No refunds will be given to those parties who cancel within 14 days of their registered session. There are no refunds/credits for missed/sick days. We do not prorate for any missed session days. All refund requests must be submitted in e-mail.
*Exceptions may be made due to extenuating circumstances, such as documented participant injury

First Tee Northeast Wisconsin reserves the right to change the specifics of a class or activity, or to cancel a class, an event, or field trip. First Tee Northeast Wisconsin operates at the discretion of the golf courses that generously allow us to use their facilities. Some locations will close in the event of inclement weather and we will have to cancel class. Due to the (sometimes) unpredictable weather in Wisconsin we may have to cancel more than one class in a given season. First Tee Northeast Wisconsin will utilize all resources and make every effort to provide make-up classes to accommodate for canceled classes.

Transfers

All requests to transfer your registered dates are subject to availability. There is no fee for transferring your dates of registration. All transfers must be made at least 2 days prior to program start date.

Weather Policy

You may check the status of all programming on our social media platforms. All updates will be made (1) hour prior to the start of every session IF NECESSARY and will be communicated via email by the site director.

Inclement Weather

In the event of inclement weather, some locations may decide to cancel classes. In the event a class is canceled, we will send an email and post it on social media in a timely manner. There are some instances where the cancellation comes last-minute as it is a course by course decision.

Excessive Heat

If the heat index is 90-99 degrees, First Tee Northeast Wisconsin will provide extra water.
If the heat index is over 100 degrees, First Tee Northeast Wisconsin will cancel class.

Dismissing Class Early

If we need to dismiss class early due to incoming weather, a coach from your child’s class will call or text you. Please make sure we have your preferred phone number on file.

We encourage all participants to come prepared for current weather conditions using a combination of the following items:

  • Sunscreen
  • Hat or Visor
  • Drinking Water
  • Jacket or Sweatshirt

First Tee Northeast Wisconsin guarantees at least five of the six classes registered for to be completed. If two or more classes need to be cancelled, First Tee Northeast Wisconsin will schedule a makeup class. If we are unable to provide a makeup date, First Tee Northeast Wisconsin will offer prorated credits or refunds (depending on the situation) to families.

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Please do not call the golf course. We try to be good “guests” and it can be detrimental to their business if their phone lines are tied up with First Tee calls.